Returns and Exchanges

At Elvisbruno, we stand behind the quality of every product we sell. Our goal is to ensure that you are completely satisfied with your purchase. If for any reason you're not happy with your order, we are here to help with easy and straightforward return and exchange policies.

Eligibility for Returns and Exchanges To be eligible for a return or exchange:

  • The item must be in unused, original condition.

  • The request must be made within 30 days from the date of delivery.

  • The product should be in its original packaging with all tags attached.

How to Initiate a Return or Exchange

  1. Contact our support team at [email protected] with your order number and the reason for return.

  2. Our team will provide you with a Return Authorization and the return shipping address.

  3. Ship the product securely using a trackable shipping service.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the product was damaged or sent incorrectly.

  • For exchanges, we will cover the cost of shipping the replacement item to you.

Processing Time

  • Once we receive your return, please allow 5–7 business days for inspection.

  • Approved refunds will be credited to your original method of payment.

Non-Returnable Items

  • Gift cards

  • Final sale items

  • Custom or personalized products

Damaged or Defective Items If your item arrives damaged or defective:

  1. Contact us within 48 hours of delivery.

  2. Send clear photos of the issue to [email protected].

  3. We will assess and arrange for a replacement or refund promptly.

Exchanging for a Different Item If you would like to exchange for a different style or color:

  • Indicate the desired replacement item in your email.

  • Availability may vary; we will notify you if your request can be fulfilled.

International Returns

  • International customers must cover all return and reshipping costs.

  • Customs and duties are non-refundable.

Cancellations

  • Orders may be canceled within 24 hours of placement.

  • After this window, orders are processed and cannot be canceled.

Policy Abuse Prevention

  • To maintain fairness, we reserve the right to limit returns in cases of suspected abuse.

Questions? Email us anytime at [email protected]. Your satisfaction is our priority.